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 Delivery, Refund & Return Policy

Date of last revision May 2021

It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, we are not obliged to re-send the order to the correct address at our expense. We use a road based courier company that will deliver to most metropolitan areas in 1 – 4 days.

We at Waters Co Ltd will not be responsible for Non signature required purchases, but we will do everything possible to make sure your purchase get's to it’s destination, the couriers will take a photo once they have delivered to your address for proof of delivery.  In good faith we do not charge anymore for a signature required as we are always trying to provide the quality service at all times. 

Orders sent via courier service can only be delivered to physical address. For Post office box deliveries we will use NZ  Post services, this service may cost extra. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.

Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Waters Co if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be despatched at our discretion after initial inquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

New Zealand Courier delivery (listed as shipping in the shopping cart) to physical addresses within New Zealand incurs a fixed $12.00 charge regardless of their size or destination. Orders will be dispatched within three business days and delivery is usually made within five business days.  Note this rate does not apply to Saunas or weights over 15 kgs.


Waters Co also package and post internationally. These rates are not included on-line please contact us directly GST charges are excluded internationally.

Refunds and exchanges

Waters Co  has a exchange policy which is, if you are not happy with your purchase Waters NZ may exchange your product with another product of your choice providing the product is still in new condition (unopened). The customer will always have to pay the freight and the price difference if the product purchase is greater than the amount in the first instance or purchase.

Goods sold on a door to door basis may be returned within seven days, and or any goods which are deemed to have manufacturers defeat or fault will be exchanged or may be refunded. This is the only time refunds will be offered, or where we are obligated to refund under the consumers guarantee act 1993.


Waters NZ Ltd are reliant on their delivery partners to ensure your delivery is made as soon as possible. However, there may be times when, despite their best efforts, parcels are delayed in the delivery process.

The items online do not cover the entire range so don’t hesitate to call us and further information will be sent to you.


Your comments


Waters NZ Ltd are always delighted to hear your views, either on the products or any aspect of the service. New Zealand telephone 0800 928 377 or email us using the contact form below.

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